Core-service policies

Users are required to complete on-line sample submission form in iLab and send the printed form with the samples. Users should choose the two options of sample returning. If YES, MSC will contact users to fetch all the unused samples upon completion of analysis. If NO, all samples enter the disposal queue automatically. MSC will dispose all the samples in the disposal queue on the last work day each month. A notice will send to users via e-mail 5 days before the disposal.

MSC will share the raw data with users in UI BOX or iLab upon completion. Please download and backup your own data ASAP. MSC is not responsible for any data over 6 months. Users can contact MSC for longer data storage service with additional fee.